{"page":{"id":"01HNJQPD4DM0R7V037MC6RCS61","name":"Otter.ai","url":"https://status.otter.ai/","updated_at":"2026-08-28T20:18:00Z"},"incidents":[{"id":"01M14WEA61ETAJXPCG62ZSNEJM","name":"Email Delivery Outage","status":"resolved","created_at":"2026-08-28T19:09:44Z","updated_at":"2026-08-28T20:18:00Z","resolved_at":"2026-08-28T20:18:00Z","impact":"major","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01M150BA89X06SSPXCCVWTJX29","body":"Otter systems have been fully restored.","created_at":"2026-08-28T20:18:00Z","display_at":"2026-08-28T20:18:00Z","incident_id":"01M14WEA61ETAJXPCG62ZSNEJM","status":"resolved","updated_at":"2026-08-28T20:18:00Z"},{"id":"01M14WEA615MBQ8PKN5Q1RWA5E","body":"We are currently experiencing an issue with email delivery, including notification emails, invite emails, password reset emails, payment emails and reminders, as well as the bulk export feature. \n\nOur team is aware of the issue and is working to resolve it as soon as possible.","created_at":"2026-08-28T19:09:44Z","display_at":"2026-08-28T19:09:44Z","incident_id":"01M14WEA61ETAJXPCG62ZSNEJM","status":"investigating","updated_at":"2026-08-28T19:09:44Z"}]},{"id":"01M129JYB17DJ86J771S04YXBK","name":"Delayed Summary and Speaker tagging","status":"resolved","created_at":"2026-08-27T19:01:43Z","updated_at":"2026-08-27T21:24:57Z","resolved_at":"2026-08-27T21:24:48Z","impact":"major","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01M12HS6FEPXDPAVHYWMVA5QSC","body":"Otter systems have been fully restored.","created_at":"2026-08-27T21:24:57Z","display_at":"2026-08-27T21:24:57Z","incident_id":"01M129JYB17DJ86J771S04YXBK","status":"resolved","updated_at":"2026-08-27T21:24:57Z"},{"id":"01M12HRXEYZ3EQDDKFCJ0AW4EY","body":"Otter systems have been fully restored.","created_at":"2026-08-27T21:24:48Z","display_at":"2026-08-27T21:24:48Z","incident_id":"01M129JYB17DJ86J771S04YXBK","status":"resolved","updated_at":"2026-08-27T21:24:48Z"},{"id":"01M12DAAXCYJ8NPKGNCJR79TWW","body":"We are currently experiencing a delay in Summary and Speaker tagging. Otter Chat is also impacted as a result.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-08-27T20:06:56Z","display_at":"2026-08-27T20:06:56Z","incident_id":"01M129JYB17DJ86J771S04YXBK","status":"investigating","updated_at":"2026-08-27T20:06:56Z"},{"id":"01M129JYB1SVA6W0WNX87BD54V","body":"We are currently experiencing a delay in Summary and Speaker tagging. Otter Chat is also impacted as a result.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-08-27T19:01:43Z","display_at":"2026-08-27T19:01:43Z","incident_id":"01M129JYB17DJ86J771S04YXBK","status":"investigating","updated_at":"2026-08-27T20:06:17Z"}]},{"id":"01KT9V1G8Q7NS1JSNBTXBWP98A","name":"Delay in speech outline and summary generation","status":"resolved","created_at":"2026-06-04T17:31:35Z","updated_at":"2026-06-05T06:52:40Z","resolved_at":"2026-06-05T06:52:40Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KTB8WB99AB24Q4JJJ4ZK6WBE","body":"The recent delay in generating speech outlines and summaries has been completely resolved. All pending summaries have been successfully processed and are now accessible. Normal service speeds have fully resumed.","created_at":"2026-06-05T06:52:40Z","display_at":"2026-06-05T06:52:40Z","incident_id":"01KT9V1G8Q7NS1JSNBTXBWP98A","status":"resolved","updated_at":"2026-06-05T06:52:40Z"},{"id":"01KTAAFFCTN07WN3NAZCD18SQ1","body":"Monitoring / Recovery in Progress\n\nA solution has been implemented to resolve the recent delays. We are currently processing the delayed speech outlines and summaries, and normal delivery speeds will be fully restored shortly.","created_at":"2026-06-04T22:01:21Z","display_at":"2026-06-04T22:01:21Z","incident_id":"01KT9V1G8Q7NS1JSNBTXBWP98A","status":"monitoring","updated_at":"2026-06-04T22:01:21Z"},{"id":"01KT9V1G8QAAK58WNZ8Q57HNWV","body":"We are currently experiencing a delay in generating speech outlines and summaries.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-06-04T17:31:35Z","display_at":"2026-06-04T17:31:35Z","incident_id":"01KT9V1G8Q7NS1JSNBTXBWP98A","status":"investigating","updated_at":"2026-06-04T17:31:35Z"}]},{"id":"01KT4N6ZTX0PDQKNC1T88HMRJM","name":"Notetaker is experiencing issues joining Google Meet meetings","status":"resolved","created_at":"2026-06-02T17:13:31Z","updated_at":"2026-06-03T17:17:22Z","resolved_at":"2026-06-03T17:17:22Z","impact":"major","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KT77TRGGQK8BKH46HTT9TQZK","body":"Otter systems have been fully restored.","created_at":"2026-06-03T17:17:22Z","display_at":"2026-06-03T17:17:22Z","incident_id":"01KT4N6ZTX0PDQKNC1T88HMRJM","status":"resolved","updated_at":"2026-06-03T17:17:22Z"},{"id":"01KT5BBAV2NMDH9Y1C3MTMGZEH","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-06-02T23:40:22Z","display_at":"2026-06-02T23:40:22Z","incident_id":"01KT4N6ZTX0PDQKNC1T88HMRJM","status":"monitoring","updated_at":"2026-06-02T23:40:22Z"},{"id":"01KT4N6ZTX27CY95WK9RJ3E7AV","body":"We are currently experiencing an outage affecting Notetaker's ability to join Google Meet meetings.\n\nOur team is aware of the issue and is working on a solution as soon as possible.","created_at":"2026-06-02T17:13:31Z","display_at":"2026-06-02T14:00:00Z","incident_id":"01KT4N6ZTX0PDQKNC1T88HMRJM","status":"investigating","updated_at":"2026-06-02T17:13:39Z"}]},{"id":"01KS853JAZP0W7QZZ8VDNSY88N","name":"Site Reliability Degraded","status":"resolved","created_at":"2026-05-22T15:33:17Z","updated_at":"2026-05-27T20:02:29Z","resolved_at":"2026-05-27T20:02:29Z","impact":"none","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KSNGG2266AYB2E9T2MV0S1TY","body":"Otter systems have been fully restored.","created_at":"2026-05-27T20:02:29Z","display_at":"2026-05-27T20:02:29Z","incident_id":"01KS853JAZP0W7QZZ8VDNSY88N","status":"resolved","updated_at":"2026-05-27T20:02:29Z"},{"id":"01KS8E0SPPM7W3ARP19J0QMJ38","body":"Our engineering team has identified and addressed the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-05-22T18:09:04Z","display_at":"2026-05-22T18:09:04Z","incident_id":"01KS853JAZP0W7QZZ8VDNSY88N","status":"monitoring","updated_at":"2026-05-22T18:09:04Z"},{"id":"01KS86S9NVNFYEPPY464BWFMHJ","body":"Our team has identified the issue and is working to fully restore services.\n\nUsers should now be able to log in and use Otter but some lingering issues with Otter Notetaker joining your calls may persist while we continue working to resolve the issue.","created_at":"2026-05-22T16:02:38Z","display_at":"2026-05-22T16:02:38Z","incident_id":"01KS853JAZP0W7QZZ8VDNSY88N","status":"identified","updated_at":"2026-05-22T16:02:38Z"},{"id":"01KS853JAZG7AFY331J5SVVBZE","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-05-22T15:33:17Z","display_at":"2026-05-22T15:33:17Z","incident_id":"01KS853JAZP0W7QZZ8VDNSY88N","status":"investigating","updated_at":"2026-05-22T15:33:17Z"}]},{"id":"01KRENVQCGRN4F5MQ8EGV952AX","name":"Some audio imports getting delayed processing ","status":"resolved","created_at":"2026-05-12T18:05:51Z","updated_at":"2026-05-13T18:32:19Z","resolved_at":"2026-05-13T18:32:19Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KRH9RX65J3FWA2RE0AH6H1VK","body":"Otter systems have been fully restored.","created_at":"2026-05-13T18:32:19Z","display_at":"2026-05-13T18:32:19Z","incident_id":"01KRENVQCGRN4F5MQ8EGV952AX","status":"resolved","updated_at":"2026-05-13T18:32:19Z"},{"id":"01KREWEYJ0AJP90PA88YYYAA6S","body":"]We have resumed operations but will continue to monitor the situation.","created_at":"2026-05-12T20:01:12Z","display_at":"2026-05-12T20:01:12Z","incident_id":"01KRENVQCGRN4F5MQ8EGV952AX","status":"monitoring","updated_at":"2026-05-12T20:01:12Z"},{"id":"01KRESW3G9JT9B7ZH7WKX2JXRJ","body":"Our team has identified the issue and is working to fully restore services.","created_at":"2026-05-12T19:15:58Z","display_at":"2026-05-12T19:15:58Z","incident_id":"01KRENVQCGRN4F5MQ8EGV952AX","status":"identified","updated_at":"2026-05-12T19:15:58Z"},{"id":"01KRENVQCGWME5P1FA0WJSM63N","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-05-12T18:05:51Z","display_at":"2026-05-12T18:05:51Z","incident_id":"01KRENVQCGRN4F5MQ8EGV952AX","status":"investigating","updated_at":"2026-05-12T18:05:51Z"}]},{"id":"01KR49YZ3T4CNYC6630Q9RKSNK","name":"Delays in processing for imports and summaries","status":"resolved","created_at":"2026-05-08T17:25:30Z","updated_at":"2026-05-11T12:10:52Z","resolved_at":"2026-05-11T12:10:52Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KRBF5122J3D4X723AKEVB4Q3","body":"Otter systems have been fully restored.","created_at":"2026-05-11T12:10:52Z","display_at":"2026-05-11T12:10:52Z","incident_id":"01KR49YZ3T4CNYC6630Q9RKSNK","status":"resolved","updated_at":"2026-05-11T12:10:52Z"},{"id":"01KR49YZ3TRCF9M4A62ZWMEXEE","body":"Our team has identified the issue causing delays in imports processing and summaries processing.\n\nWe've applied a fix and are working towards resolving any backed up processing files.","created_at":"2026-05-08T17:25:30Z","display_at":"2026-05-08T17:25:30Z","incident_id":"01KR49YZ3T4CNYC6630Q9RKSNK","status":"identified","updated_at":"2026-05-08T17:25:30Z"}]},{"id":"01KQT85H2KX5HZHQVGKKSGKVFS","name":"Delays in changes applied to calendars","status":"resolved","created_at":"2026-05-04T19:41:43Z","updated_at":"2026-05-04T19:59:56Z","resolved_at":"2026-05-04T19:59:56Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KQT96VRMH1HEY7CNEPZJ90FT","body":"Otter systems have been fully restored.","created_at":"2026-05-04T19:59:56Z","display_at":"2026-05-04T19:59:56Z","incident_id":"01KQT85H2KX5HZHQVGKKSGKVFS","status":"resolved","updated_at":"2026-05-04T19:59:56Z"},{"id":"01KQT85H2KY5SZ69MC48ZGNRNR","body":"We are currently experiencing an issue with calendar updates not being recognized/delayed in Otter.\n\nAny modifications to calendar; including meeting creation, deletion or changing the start time, will be delayed.\n\nYou may also see delays or Otter joining at incorrect times if the above occurred.","created_at":"2026-05-04T19:41:43Z","display_at":"2026-05-04T19:41:43Z","incident_id":"01KQT85H2KX5HZHQVGKKSGKVFS","status":"investigating","updated_at":"2026-05-04T19:41:43Z"}]},{"id":"01KMGPCJCVDAMMNVQTBR6SZ55Q","name":"Some Conservations Stuck processing","status":"resolved","created_at":"2026-03-24T19:50:44Z","updated_at":"2026-03-25T05:25:27Z","resolved_at":"2026-03-25T04:30:00Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KMHQ8WJPHKG28XSZQE0FYFCF","body":"Otter systems have been fully restored.","created_at":"2026-03-25T05:25:27Z","display_at":"2026-03-25T04:30:00Z","incident_id":"01KMGPCJCVDAMMNVQTBR6SZ55Q","status":"resolved","updated_at":"2026-03-25T05:26:26Z"},{"id":"01KMGVF5T6K3BMB7FQRVYQ382X","body":"New conversations will process as normal. \n\nConversations previously affected by this issue will be processed as our team works through the queue. Check back later if your conversation is still showing a processing issue. All conversations will be processed by our team. ","created_at":"2026-03-24T21:19:33Z","display_at":"2026-03-24T21:19:33Z","incident_id":"01KMGPCJCVDAMMNVQTBR6SZ55Q","status":"monitoring","updated_at":"2026-03-24T21:19:33Z"},{"id":"01KMGPCJCV37MAPEBNF0D5JZ67","body":"Our team has identified the issue with processing some conversations.\n\nWe are currently working on a fix and will deploy this as soon as possible.","created_at":"2026-03-24T19:50:44Z","display_at":"2026-03-21T00:07:00Z","incident_id":"01KMGPCJCVDAMMNVQTBR6SZ55Q","status":"identified","updated_at":"2026-03-24T19:53:18Z"}]},{"id":"01KMGPAXBJF5CN2F382KXRTH7C","name":"Manual ad hoc recording not working for non-workspace users","status":"resolved","created_at":"2026-03-24T19:49:50Z","updated_at":"2026-03-25T05:25:15Z","resolved_at":"2026-03-25T04:30:00Z","impact":"major","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KMHQ8GTA8KAESNHRK5ZEJHS4","body":"Otter systems have been fully restored.","created_at":"2026-03-25T05:25:15Z","display_at":"2026-03-25T04:30:00Z","incident_id":"01KMGPAXBJF5CN2F382KXRTH7C","status":"resolved","updated_at":"2026-03-25T05:26:42Z"},{"id":"01KMGVACJXVG5CS6HP71R07K5P","body":"Our team has identified the root cause and is working to fix the issue. ","created_at":"2026-03-24T21:16:56Z","display_at":"2026-03-24T21:16:56Z","incident_id":"01KMGPAXBJF5CN2F382KXRTH7C","status":"identified","updated_at":"2026-03-24T21:16:56Z"},{"id":"01KMGPAXBJ06V0ACB61XNJTE64","body":"Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. \n\nOur team is aware of the issue and is working on a solution as soon as possible.\n\nIn the meantime, we recommend recording the audio separately and [importing it into Otter later](https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file), or if it's an online meeting, [add Notetaker to record the conversation](https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting).","created_at":"2026-03-24T19:49:50Z","display_at":"2026-03-24T19:49:50Z","incident_id":"01KMGPAXBJF5CN2F382KXRTH7C","status":"investigating","updated_at":"2026-03-24T19:54:14Z"}]},{"id":"01KKMR23KY5T8NPCJV3VE5XB94","name":"Speech Processing Delays ","status":"resolved","created_at":"2026-03-13T23:21:15Z","updated_at":"2026-03-16T12:18:40Z","resolved_at":"2026-03-16T12:18:40Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KKV9B1RV6Q97SHS0VEYYHZRE","body":"Otter systems have been fully restored.","created_at":"2026-03-16T12:18:40Z","display_at":"2026-03-16T12:18:40Z","incident_id":"01KKMR23KY5T8NPCJV3VE5XB94","status":"resolved","updated_at":"2026-03-16T12:18:40Z"},{"id":"01KKMR23KYRXD3A506BQ9JEQW7","body":"Our engineering team has identified the issue that may be causing speech processing delays. \n\nSpeeches will be processed, but may take longer than usual. We appreciate your patience as we work through processing speeches. ","created_at":"2026-03-13T23:21:15Z","display_at":"2026-03-13T16:00:00Z","incident_id":"01KKMR23KY5T8NPCJV3VE5XB94","status":"monitoring","updated_at":"2026-03-14T00:02:31Z"}]},{"id":"01KKM6H1ZSDEZG9900SSBX21G5","name":"Otter site outage","status":"resolved","created_at":"2026-03-13T18:14:50Z","updated_at":"2026-03-13T19:10:57Z","resolved_at":"2026-03-13T19:10:57Z","impact":"none","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KKM9QSFB82GQPZEPS3ZNFDEV","body":"Otter systems have been fully restored.","created_at":"2026-03-13T19:10:57Z","display_at":"2026-03-13T19:10:57Z","incident_id":"01KKM6H1ZSDEZG9900SSBX21G5","status":"resolved","updated_at":"2026-03-13T19:10:57Z"},{"id":"01KKM6H1ZS9EB6ZJ4TAC92FNCF","body":"Otter experienced a brief outage, but the site should be loading again as intended. Our engineers have identified the issue. \n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-03-13T18:14:50Z","display_at":"2026-03-13T18:14:50Z","incident_id":"01KKM6H1ZSDEZG9900SSBX21G5","status":"monitoring","updated_at":"2026-03-13T18:14:50Z"}]},{"id":"01KKHQ53PBGFW5QSJ93015QYW0","name":"Speech Processing Delays","status":"resolved","created_at":"2026-03-12T19:07:41Z","updated_at":"2026-03-13T12:09:10Z","resolved_at":"2026-03-13T01:03:00Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KKKHKFMEKF6K0MQZ4FARQC39","body":"Otter systems have been fully restored.","created_at":"2026-03-13T12:09:10Z","display_at":"2026-03-13T01:03:00Z","incident_id":"01KKHQ53PBGFW5QSJ93015QYW0","status":"resolved","updated_at":"2026-03-13T12:09:31Z"},{"id":"01KKHQ53PBQ2M3QTD5C9FZ8QHC","body":"We are currently experiencing a delay with processing conversations.\n\nRecordings are queued and will be processed in due time, but may be delayed in transcribing the recording itself.","created_at":"2026-03-12T19:07:41Z","display_at":"2026-03-12T17:00:00Z","incident_id":"01KKHQ53PBGFW5QSJ93015QYW0","status":"investigating","updated_at":"2026-03-12T19:08:19Z"}]},{"id":"01KKA11KPRGYA3CEP6ATWY0BTT","name":"Issues with Joining Zoom Calls","status":"resolved","created_at":"2026-03-09T19:26:37Z","updated_at":"2026-03-12T10:55:17Z","resolved_at":"2026-03-12T10:55:17Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KKGTZFZB9551J53XH6YHJ2ZC","body":"Otter systems have been fully restored.","created_at":"2026-03-12T10:55:17Z","display_at":"2026-03-12T10:55:17Z","incident_id":"01KKA11KPRGYA3CEP6ATWY0BTT","status":"resolved","updated_at":"2026-03-12T10:55:17Z"},{"id":"01KKA2AXH5CFDC2F1MYDVKX9XD","body":"Our engineering team has identified the issue and applied a fix to having Otter join Zoom meetings.\n\nThe issue is related to issues due to Zoom. We're working with Zoom to resolve the issue fully as soon as possible.\n\nWe have resumed operations but will continue to monitor the situation. You may still see some delayed joins up to a couple of minutes for Zoom meetings.","created_at":"2026-03-09T19:49:10Z","display_at":"2026-03-09T19:49:10Z","incident_id":"01KKA11KPRGYA3CEP6ATWY0BTT","status":"monitoring","updated_at":"2026-03-09T19:58:40Z"},{"id":"01KKA12TN6GAX40RPVTW74C59Q","body":"We are currently experiencing an issue with Otter not joining some Zoom meetings.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-03-09T19:27:17Z","display_at":"2026-03-09T16:59:00Z","incident_id":"01KKA11KPRGYA3CEP6ATWY0BTT","status":"investigating","updated_at":"2026-03-09T19:27:37Z"}]},{"id":"01KK7ZRYQYTE9ZS68D8V6TD72V","name":"Delays in Speaker Tagging","status":"resolved","created_at":"2026-03-09T00:25:56Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2026-03-09T05:25:39Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KK8GXRZ40WZ0AWP93792J8DK","body":"Otter systems have been fully restored.","created_at":"2026-03-09T05:25:39Z","display_at":"2026-03-09T05:25:39Z","incident_id":"01KK7ZRYQYTE9ZS68D8V6TD72V","status":"resolved","updated_at":"2026-03-09T05:25:39Z"},{"id":"01KK8CTNMC7K14YASABPAPD6B7","body":"Our team has identified the issue has deployed a fix to reduce the delays in speaker tagging for recorded speeches.","created_at":"2026-03-09T04:14:03Z","display_at":"2026-03-09T04:14:03Z","incident_id":"01KK7ZRYQYTE9ZS68D8V6TD72V","status":"identified","updated_at":"2026-03-09T04:14:03Z"},{"id":"01KK8CP77BT42BC2368DWKHRW8","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-03-09T04:11:38Z","display_at":"2026-03-09T04:11:38Z","incident_id":"01KK7ZRYQYTE9ZS68D8V6TD72V","status":"investigating","updated_at":"2026-03-09T04:11:38Z"},{"id":"01KK7ZRYQYD80V1F5KVX6SP4E2","body":"We are currently experiencing delays in speaker tagging.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-03-09T00:25:56Z","display_at":"2026-03-09T00:25:56Z","incident_id":"01KK7ZRYQYTE9ZS68D8V6TD72V","status":"investigating","updated_at":"2026-03-09T00:25:56Z"}]},{"id":"01KJ6273XWERYW47J60C8FRV5E","name":"Outbound Emails Delayed or Not Sending","status":"resolved","created_at":"2026-02-23T20:14:26Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2026-02-23T22:54:56Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KJ6BD03FZA438JJPCBVV4ZS3","body":"Otter systems have been fully restored.","created_at":"2026-02-23T22:54:56Z","display_at":"2026-02-23T22:54:56Z","incident_id":"01KJ6273XWERYW47J60C8FRV5E","status":"resolved","updated_at":"2026-02-23T22:54:56Z"},{"id":"01KJ62AD5T8GJSQXR2C5MA3K25","body":"Our team has identified the issue and is working to fully restore our outbound emails once more. \n\nWe've found this is due to an upstream issue and are working with our service providers to resolve the issue as soon as possible.\n\n--------------\n\nThis may cause delays in emails going out from the Otter System which includes, but not limited to:\n\n-Email invitations (Users will still be able to receive and accept them in app)\n\n-Bulk Export Links\n\n-Meeting processing and share notifications","created_at":"2026-02-23T20:16:14Z","display_at":"2026-02-23T20:16:14Z","incident_id":"01KJ6273XWERYW47J60C8FRV5E","status":"identified","updated_at":"2026-02-23T20:16:14Z"},{"id":"01KJ6273XWHRFS66520S5CTY8X","body":"We are currently experiencing an issue with our outbound emails. \n\nThis may cause delays in emails going out from the Otter System which includes, but not limited to:\n\n-Email invitations (Users will still be able to receive and accept them in app)\n\n-Bulk Export Links\n\n-Meeting processing and share notifications\n\n \n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-02-23T20:14:26Z","display_at":"2026-02-23T13:00:00Z","incident_id":"01KJ6273XWERYW47J60C8FRV5E","status":"investigating","updated_at":"2026-02-23T20:15:02Z"}]},{"id":"01KFH34DWZ5CXWB42F4NVYD2YZ","name":"Sitewide Outage","status":"resolved","created_at":"2026-01-21T20:15:00Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2026-01-21T21:22:14Z","impact":"critical","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KFH6ZHKZKTT6BYS6QCVHHSVH","body":"Otter systems have been fully restored.","created_at":"2026-01-21T21:22:14Z","display_at":"2026-01-21T21:22:14Z","incident_id":"01KFH34DWZ5CXWB42F4NVYD2YZ","status":"resolved","updated_at":"2026-01-21T21:22:14Z"},{"id":"01KFH3KC4ZXKBNM5R2741NCP2H","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-01-21T20:23:10Z","display_at":"2026-01-21T20:23:10Z","incident_id":"01KFH34DWZ5CXWB42F4NVYD2YZ","status":"monitoring","updated_at":"2026-01-21T20:23:10Z"},{"id":"01KFH34DWZ41CR0AF236FTG65G","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-01-21T20:15:00Z","display_at":"2026-01-21T20:00:00Z","incident_id":"01KFH34DWZ5CXWB42F4NVYD2YZ","status":"investigating","updated_at":"2026-01-21T20:15:06Z"}]},{"id":"01KFGNVTGAPBRNVXWQ2EX3W9DS","name":"Sitewide Outage","status":"resolved","created_at":"2026-01-21T16:23:07Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2026-01-21T19:00:26Z","impact":"critical","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KFGYVWG5NA8VWRG33GY7KCWG","body":"Otter systems have been fully restored.","created_at":"2026-01-21T19:00:26Z","display_at":"2026-01-21T19:00:26Z","incident_id":"01KFGNVTGAPBRNVXWQ2EX3W9DS","status":"resolved","updated_at":"2026-01-21T19:00:26Z"},{"id":"01KFGRWX4B1HA7NJ3WG35XG9JA","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-01-21T17:16:08Z","display_at":"2026-01-21T17:16:08Z","incident_id":"01KFGNVTGAPBRNVXWQ2EX3W9DS","status":"monitoring","updated_at":"2026-01-21T17:16:08Z"},{"id":"01KFGR7SJX7E019MF6BW4ZK0PA","body":"Our team has identified the issue and is working to fully restore services.\n\nUsers should now be able to log in and use Otter but may experience some slowness.","created_at":"2026-01-21T17:04:36Z","display_at":"2026-01-21T17:04:36Z","incident_id":"01KFGNVTGAPBRNVXWQ2EX3W9DS","status":"identified","updated_at":"2026-01-21T17:04:36Z"},{"id":"01KFGP9CFSDJRM3BWFTP4KPC79","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-01-21T16:30:31Z","display_at":"2026-01-21T16:30:31Z","incident_id":"01KFGNVTGAPBRNVXWQ2EX3W9DS","status":"monitoring","updated_at":"2026-01-21T16:30:31Z"},{"id":"01KFGP3YC7JSJE5NNGWE5R64QB","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-01-21T16:27:33Z","display_at":"2026-01-21T16:13:00Z","incident_id":"01KFGNVTGAPBRNVXWQ2EX3W9DS","status":"monitoring","updated_at":"2026-01-21T16:28:09Z"},{"id":"01KFGP3P8PTANCPXM8N8AHM91J","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-01-21T16:27:24Z","display_at":"2026-01-21T16:01:00Z","incident_id":"01KFGNVTGAPBRNVXWQ2EX3W9DS","status":"investigating","updated_at":"2026-01-21T16:27:53Z"}]},{"id":"01KFE6GW06XHKGNTCB0NQ9JGQZ","name":"Sitewide outage","status":"resolved","created_at":"2026-01-20T17:16:30Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2026-01-20T18:30:00Z","impact":"critical","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KFGNWBKN7Z2BMB22QCPA3193","body":"Otter systems have been fully restored.","created_at":"2026-01-21T16:23:24Z","display_at":"2026-01-20T18:30:00Z","incident_id":"01KFE6GW06XHKGNTCB0NQ9JGQZ","status":"resolved","updated_at":"2026-01-21T16:24:22Z"},{"id":"01KFE9V13T9XHGCGWJ6R6V94XT","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-01-20T18:14:29Z","display_at":"2026-01-20T18:14:29Z","incident_id":"01KFE6GW06XHKGNTCB0NQ9JGQZ","status":"monitoring","updated_at":"2026-01-20T18:14:29Z"},{"id":"01KFE99011B0WWH1GYKRZ356EE","body":"Our team has identified the issue and is working to fully restore services.\n\nUsers should now be able to log in and use Otter but may experience some slowness.","created_at":"2026-01-20T18:04:38Z","display_at":"2026-01-20T18:04:38Z","incident_id":"01KFE6GW06XHKGNTCB0NQ9JGQZ","status":"identified","updated_at":"2026-01-20T18:04:38Z"},{"id":"01KFE732DX2VV1F4WFA9MN4CN2","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-01-20T17:26:27Z","display_at":"2026-01-20T17:26:27Z","incident_id":"01KFE6GW06XHKGNTCB0NQ9JGQZ","status":"monitoring","updated_at":"2026-01-20T17:26:27Z"},{"id":"01KFE6GW0609AVEB65HJZYTHJS","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-01-20T17:16:30Z","display_at":"2026-01-20T17:16:30Z","incident_id":"01KFE6GW06XHKGNTCB0NQ9JGQZ","status":"investigating","updated_at":"2026-01-20T17:16:30Z"}]},{"id":"01KEYQK63S7B4QAQ0AWTQFEJ3K","name":"Sitewide Outage","status":"resolved","created_at":"2026-01-14T17:07:01Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2026-01-14T18:50:47Z","impact":"critical","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KEYXH65GVR5ZB6H0WZFE1NAA","body":"Otter systems have been fully restored.","created_at":"2026-01-14T18:50:47Z","display_at":"2026-01-14T18:50:47Z","incident_id":"01KEYQK63S7B4QAQ0AWTQFEJ3K","status":"resolved","updated_at":"2026-01-14T18:50:47Z"},{"id":"01KEYVKRRTJCD1KT6DAGKZPDZC","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2026-01-14T18:17:14Z","display_at":"2026-01-14T18:17:14Z","incident_id":"01KEYQK63S7B4QAQ0AWTQFEJ3K","status":"monitoring","updated_at":"2026-01-14T18:17:14Z"},{"id":"01KEYR8G7WEPXBPTXT2T4BT93X","body":"Our team has identified the issue and is working to fully restore services.\n\nUsers should now be able to log in and use Otter but may experience some slowness.","created_at":"2026-01-14T17:18:39Z","display_at":"2026-01-14T17:18:39Z","incident_id":"01KEYQK63S7B4QAQ0AWTQFEJ3K","status":"identified","updated_at":"2026-01-14T17:18:39Z"},{"id":"01KEYQK63SVHV8MF9YZFWASQJD","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2026-01-14T17:07:01Z","display_at":"2026-01-14T17:07:01Z","incident_id":"01KEYQK63S7B4QAQ0AWTQFEJ3K","status":"investigating","updated_at":"2026-01-14T17:07:01Z"}]},{"id":"01KEB087BD1NMZNMVNX126M0VX","name":"Unable to sign in via SSO on iOS Mobile App","status":"resolved","created_at":"2026-01-07T01:13:30Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2026-01-08T16:56:17Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KEF8K7M1J9W7CCR0JXWB07FG","body":"Otter systems have been fully restored.","created_at":"2026-01-08T16:56:17Z","display_at":"2026-01-08T16:56:17Z","incident_id":"01KEB087BD1NMZNMVNX126M0VX","status":"resolved","updated_at":"2026-01-08T16:56:17Z"},{"id":"01KED7NX5S733F037R1AACZVFW","body":"We have deployed a fix to log in via SSO on the iOS app. \n\nPlease update your app to version 3.90.1 and try logging in with SSO once more.\n\nWe apologize for any inconvenience.","created_at":"2026-01-07T22:01:47Z","display_at":"2026-01-07T22:01:47Z","incident_id":"01KEB087BD1NMZNMVNX126M0VX","status":"monitoring","updated_at":"2026-01-07T22:01:47Z"},{"id":"01KEB087BDN19GMZZAPQGJ76JC","body":"Our team has identified the issue and is made a fix which must be reviewed by the Apple iOS store.\n\nVersion 3.90.1 will contain the fix and we'll be releasing it as soon as Apple approves the update.\n\n \n\nWe apologize for any inconvenience.","created_at":"2026-01-07T01:13:30Z","display_at":"2026-01-07T01:13:30Z","incident_id":"01KEB087BD1NMZNMVNX126M0VX","status":"identified","updated_at":"2026-01-07T01:13:30Z"}]},{"id":"01KC7M012J6BZSKNG6GJ4DVYAE","name":"Real-Time Transcription Delayed","status":"resolved","created_at":"2025-12-11T21:10:12Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2025-12-12T01:03:58Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KC81C21YHTXEGEDPE66PVHZB","body":"Otter systems have been fully restored.","created_at":"2025-12-12T01:03:58Z","display_at":"2025-12-12T01:03:58Z","incident_id":"01KC7M012J6BZSKNG6GJ4DVYAE","status":"resolved","updated_at":"2025-12-12T01:03:58Z"},{"id":"01KC7NF997JRS653H85SBVSJA1","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2025-12-11T21:36:00Z","display_at":"2025-12-11T21:36:00Z","incident_id":"01KC7M012J6BZSKNG6GJ4DVYAE","status":"monitoring","updated_at":"2025-12-11T21:36:00Z"},{"id":"01KC7M012JAWER4GER9JQYYB44","body":"We are currently experiencing a delay with real-time transcription.\n\nAll recordings should still be occurring and will be processed in full, this only affects the live transcription.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2025-12-11T21:10:12Z","display_at":"2025-12-11T21:10:12Z","incident_id":"01KC7M012J6BZSKNG6GJ4DVYAE","status":"investigating","updated_at":"2025-12-11T21:10:12Z"}]},{"id":"01KC7ETC7V6NT04YXKMXDCY32X","name":"Otter Site Down","status":"resolved","created_at":"2025-12-11T19:39:44Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2025-12-11T20:56:23Z","impact":"critical","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KC7K6QCXCJR7BV9DSNXVP8A4","body":"Otter systems have been fully restored.","created_at":"2025-12-11T20:56:23Z","display_at":"2025-12-11T20:56:23Z","incident_id":"01KC7ETC7V6NT04YXKMXDCY32X","status":"resolved","updated_at":"2025-12-11T20:56:23Z"},{"id":"01KC7FMW69NTX45P43G0K58DXE","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2025-12-11T19:54:12Z","display_at":"2025-12-11T19:54:12Z","incident_id":"01KC7ETC7V6NT04YXKMXDCY32X","status":"monitoring","updated_at":"2025-12-11T19:54:12Z"},{"id":"01KC7ETC7V1VVH172PA408ZEFR","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2025-12-11T19:39:44Z","display_at":"2025-12-11T19:39:44Z","incident_id":"01KC7ETC7V6NT04YXKMXDCY32X","status":"investigating","updated_at":"2025-12-11T19:39:44Z"}]},{"id":"01KC21JG90YXYYRV5ASYENS57D","name":"Site Down","status":"resolved","created_at":"2025-12-09T17:12:02Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2025-12-09T17:40:48Z","impact":"critical","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KC2SBDG03ADWWCJ1P0CPWEAQ","body":"Otter systems have been fully restored.","created_at":"2025-12-10T00:07:36Z","display_at":"2025-12-09T20:32:00Z","incident_id":"01KC21JG90YXYYRV5ASYENS57D","status":"resolved","updated_at":"2025-12-10T00:22:25Z"},{"id":"01KC2CZASYENEKMMKNWCXTE3GR","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2025-12-09T20:31:17Z","display_at":"2025-12-09T20:31:17Z","incident_id":"01KC21JG90YXYYRV5ASYENS57D","status":"monitoring","updated_at":"2025-12-09T20:31:17Z"},{"id":"01KC25XG9K7P3A3AA97NZ6916D","body":"Our team has identified the issue and is working to fully restore services.","created_at":"2025-12-09T18:27:57Z","display_at":"2025-12-09T18:27:57Z","incident_id":"01KC21JG90YXYYRV5ASYENS57D","status":"identified","updated_at":"2025-12-09T18:27:57Z"},{"id":"01KC24PZGTJTNVPW9PPJAWYDGE","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2025-12-09T18:06:55Z","display_at":"2025-12-09T18:06:55Z","incident_id":"01KC21JG90YXYYRV5ASYENS57D","status":"investigating","updated_at":"2025-12-09T18:06:55Z"},{"id":"01KC2375TYVGF391AVJD1ZRVH5","body":"Otter systems have been fully restored.","created_at":"2025-12-09T17:40:48Z","display_at":"2025-12-09T17:40:48Z","incident_id":"01KC21JG90YXYYRV5ASYENS57D","status":"resolved","updated_at":"2025-12-09T17:40:48Z"},{"id":"01KC21JG90V10YZ15E2GCS68Z2","body":"We are currently experiencing an outage with Otter services.\n\nOur team is aware and working on a solution as soon as possible.","created_at":"2025-12-09T17:12:02Z","display_at":"2025-12-09T17:12:02Z","incident_id":"01KC21JG90YXYYRV5ASYENS57D","status":"investigating","updated_at":"2025-12-09T17:12:02Z"}]},{"id":"01KAY9XQGJ23G8ER6PWBD4CBBE","name":"Some users may not see recent conversations in their accounts due to a processing delay. We're actively working to resolve this, and affected conversations will appear automatically once processing is complete.","status":"resolved","created_at":"2025-11-25T20:05:19Z","updated_at":"2026-03-11T16:03:25Z","resolved_at":"2025-11-26T19:58:00Z","impact":"minor","page_id":"01HNJQPD4DM0R7V037MC6RCS61","incident_updates":[{"id":"01KB0VX209YEHDN64QKGWVNP1M","body":"Otter systems have been fully restored.","created_at":"2025-11-26T19:58:00Z","display_at":"2025-11-26T19:58:00Z","incident_id":"01KAY9XQGJ23G8ER6PWBD4CBBE","status":"resolved","updated_at":"2025-11-26T19:58:00Z"},{"id":"01KAY9XQGJF1N3KR1CJ0QS61YZ","body":"Our engineering team has identified the issue.\n\nWe have resumed operations but will continue to monitor the situation.","created_at":"2025-11-25T20:05:19Z","display_at":"2025-11-25T20:05:19Z","incident_id":"01KAY9XQGJ23G8ER6PWBD4CBBE","status":"monitoring","updated_at":"2025-11-25T20:05:19Z"}]}]}