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Outbound Emails Delayed or Not Sending
Resolved·Degraded performance

Otter systems have been fully restored.

Mon, Feb 23, 2026, 10:54 PM
(3 months ago)
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Affected components
Feb 23, 2026, 08:14 PM
10:54 PM
Otter Website
Updates

Resolved

Otter systems have been fully restored.

Mon, Feb 23, 2026, 10:54 PM

Identified

Our team has identified the issue and is working to fully restore our outbound emails once more.

We've found this is due to an upstream issue and are working with our service providers to resolve the issue as soon as possible.

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This may cause delays in emails going out from the Otter System which includes, but not limited to:

-Email invitations (Users will still be able to receive and accept them in app)

-Bulk Export Links

-Meeting processing and share notifications

Mon, Feb 23, 2026, 08:16 PM(2 hours earlier)

Investigating

We are currently experiencing an issue with our outbound emails.

This may cause delays in emails going out from the Otter System which includes, but not limited to:

-Email invitations (Users will still be able to receive and accept them in app)

-Bulk Export Links

-Meeting processing and share notifications

Our team is aware and working on a solution as soon as possible.

Mon, Feb 23, 2026, 01:00 PM(7 hours earlier)